Shipping policy

Shipping Policy

Delivery Timeframes

We aim to process and dispatch all orders within 3–7 business days (Monday–Friday, excluding Irish public holidays). Once dispatched, estimated delivery times are:

Ireland (Republic & Northern Ireland): 2–5 business days
European Union: 5–7 business days
Rest of World: 10 business days

Please note: These are estimates, not guaranteed delivery dates. Delivery times may vary due to carrier delays, customs processing, or peak periods (e.g., holidays, sales events)

Countries We Ship To

We currently ship to:

Ireland (Republic of Ireland and Northern Ireland)
European Union countries
Selected international destinations (please contact us if you're unsure about your country)

If your country isn't listed at checkout, we're not currently shipping there—but feel free to reach out and we may be able to arrange it.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number (where available). You can use this to monitor your package's progress with the carrier.

Lost, Delayed, or Damaged Packages

We take full responsibility for getting your order to you safely. If something goes wrong in transit, here's what to do:

Delayed packages: If your order hasn't arrived within 2 business days of the estimated delivery window, please contact us at hassan.alshaari08@gmail.com with your order number. We'll investigate with the carrier and provide an update within 48 hours.
Lost packages: If tracking shows no movement for 7+ business days, or if your package is marked as "lost" by the carrier, we'll either reship your order or issue a full refund—your choice.
Damaged packages: If your item arrives damaged, please email us within 7 days of delivery with photos of the damage and packaging. We'll arrange a replacement or refund immediately.
Marked as delivered but not received: Please check with neighbors, your building manager, or local carrier depot first. If still missing after 3 business days, contact us and we'll open a carrier investigation.

Customs & Import Duties (International Orders)

For orders outside Ireland/EU, any customs duties, import taxes, or handling fees are the customer's responsibility. These charges are not included in your order total or shipping fee.